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FREQUENTLY ASKED QUESTIONS

LATISSE

Everything you need to know about Latisse

Latisse (bimatoprost 0.03%) is the only name-brand FDA-approved treatment for growing thicker, longer, darker eyelashes

Latisse is simple to apply and takes only a minute a day! At How to Use Latisse, you’ll find instructions and tips.

Each Latisse kit arrives at your door factory-sealed by its manufacturer, Allergan. The bottom of the box is marked with a lot number and expiration date that matches the information on the bottle.
This is a really common question! The 3ml and 5ml bottles are close in size because 5mL of liquid doesn’t take up much more space than 3mL. However, they do have different volumes of liquid in them. A 5mL bottle contains about a teaspoon of liquid, which is only about 1/3 of a teaspoon more than 3mL. A little goes a very, very long way with Latisse.
This is a common misunderstanding of a rare side effect. In clinical trials of people using Lumigan (the version of Latisse used to treat glaucoma) dropped directly into the eye, less than 1-2% of patients experienced a side effect that darkened the brown areas around their pupils, making their eyes appear more brownish. Because Latisse is applied only to the lid, it’s extremely unlikely to affect your iris. However, it still has to be reported as a possible side effect.

Hair will grow anywhere that Latisse is regularly applied, which is why it’s important to blot any excess and not let it drip! However, it’s only FDA-approved for eyelash growth. Physicians can legally prescribe it for eyebrow growth as an off-label use, if they think it’s appropriate.

Although Latisse will grow some hair wherever it’s applied, it would be extremely expensive and wouldn’t have guaranteed results, especially where the hair follicle is no longer producing hair. Allergan, Latisse’s manufacturer, conducted a clinical trial in 2011 to test Latisse as a treatment for male pattern baldness and concluded that it was not effective enough.

The most common, and reversible, side effects of Latisse are dry or watery eyes or slight swelling, burning, or itching in the eyelid. Less commonly, some people experience noticeable irritation, darkening or reddening of the skin where Latisse is applied, or dry eyes. Rarely, it is possible for brown areas near the pupil to darken and make the eye appear more brownish. See Latisse’s Full Product Information for more details about side effects in clinical trials.

Stop using Latisse and contact your physician immediately if you experience an allergic or adverse reaction including hives, eye discharge, change in vision, severe redness or swelling, or eye pain.

It’s important to keep using Latisse daily during your 16-week growth phase, but an occasional missed day won’t hurt your progress. Just pick it up again the next day! Don’t try to “make it up” by applying an extra dose—it won’t make a difference.
Federal regulations forbid accepting returns of prescription products.

If you’re getting a prescription for the first time, you’ll need to completely fill out your secure medical questionnaire. Depending on your state laws, you are required to upload a clear photo of your full face and ID or complete a video consultation with one of our medical practitioners.

Take a quick look and check that you’ve filled out all the required fields in the checkout process—sometimes it’s easy to miss something!

If you’re still having trouble, please call our customer support line at 888-910-0623 or open a chat window.

At the moment, we are unable to fulfill prescription product orders to Arkansas. We are revising our processes to comply with state law requirements in these states and will provide service in these states as soon as possible. We apologize for the inconvenience. We recommend you seek a local provider if you reside in Arkansas until we are able to service your state.
Latisse will remain stable at up to 104 degrees for 6 months, and as low as 42 degrees for 12 months.

If you have a prescription on file with us, you can simply log in to your member account and add Latisse to your cart.

If you need a prescription, just follow the steps in our Ordering Latisse page. It’s simple, and you can always open a chat with our customer service agents if you need help!

Latisse is only FDA-approved as a prescription treatment. It may not be safe to use for people with certain eye conditions, for example. Anyone who is selling Latisse without a prescription is selling it illegally.

Telemedicine is a wonderful and convenient way to deal with less serious medical conditions. In order for our medical practitioners to evaluate your condition and safely prescribe Latisse, they must carefully review your medical history. Depending on state laws, a close-up photo of your entire face and separate photo of your ID or a completed video consultation with our medical practitioner is required to safely issue your prescription. All of this information is securely stored in your electronic medical record.

Yes, you can! Just call our customer service team at 888-910-0623, and we will be glad to help you. If and when our medical staff approves treatment and issues you a prescription, we will mail you a written prescription to take to the pharmacy of your choice. There is a cost for each prescription. Please allow time for regular mail delivery.

We are unable to accept outside prescriptions for Latisse or any of our other prescription products.